FAQ

Delivery is free on all orders over £75.00 (excl. VAT). A small charge of £4.75 is added to orders under this for deliveries to mainland UK. This excludes the Scottish Highlands, Channel Islands/Isle of Man and Jersey, where the total delivery charge for these areas is £14.00, and delivery may take 2 business days. Those overseas can contact our customer service team directly to arrange delivery. Phone: +44 203 488 2755

We offer 1 – 3 days delivery as standard on all eligible orders. To be eligible for 1 – 3 days delivery, all products on your order must be shown as in stock. To achieve next day delivery, orders must be placed before 2pm. For items not in stock, you will be provided with an estimated delivery date for these items. For Branded products, the delivery lead time is 5-10 working days.

If, for example, you place your order on a Monday before 2pm, this is classed as Day 1. If the products are in stock, your order will be dispatched on Day 1. On Day 2/ Day 3 your order will be out for delivery to you. For Branded products, the delivery lead time is 5-10 working days. 

We accept all major credit and debit cards as well as PayPal, or you can apply for a Trade Credit Account (subject to credit checks). Click Here to Open a Trade Account. 

We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Artwork will look to proof out all orders within 24-48 working hours of orders being placed. If an order is placed after 12pm, this will begin from 9am the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. Once permission for production has been given, designs may not be changed and quality control will be benchmarked vs. the approved proof.

For embroidery we can accept most formats including pdf, .eps, jpeg, .tiff or you can direct us to your website or send a letterhead. For screen-printing, to avoid additional artwork charges, we require an .eps tiff or .ai file.

The best application method to use will depend on factors like the material of your garment and the complexity of your logo. You can contact us via email, phone or live chat. Whichever method turns out to be best for your order, our embroidery and printing machinery will bring your logo to life on any garment.

Yes! If it’s workwear, corporate wear, teamwear, leisurewear, school wear, footwear and PPE we can usually supply it. If you need help with your order, you can contact one of our helpful, informative and friendly team members anytime between 8am to 6pm Monday to Friday (9am to 1pm on a Saturday) via phone, email or live chat.

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge. For wholesale orders please contact one of our sales team and we can arrange samples to be delivered free of charge. Email: sales@healthybean.org

You can find the size guide for each product under description in the product page. Due to the fact we stock items from a wide range of suppliers we do not have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. 

We offer 30 days free return on non-branded items, as long as the items are kept in its original condition. Customers will be need to arrange their own delivery to return the items. For branded items, we only offer replacement if the item is faulty. Otherwise we do not offer returns or refunds on customised items.